Care ritual questions
Your care ritual questions come up often, from how to use gloss to what to do if hair feels dry after lightening. Here are practical answers and how we help.
Common care ritual questions and answers
Many people ask how often to use our Cool Tone Gloss or Violet Soft Rinse. For most lightened hair, gloss or rinse every 1 to 2 washes is enough to tone yellow. Leave on for 3 to 8 minutes, wearing gloves, and rinse until water runs clear. If your hair goes lilac or dull, use less often or cut contact time.
If your lengths feel dry or tangled, try using Silk Repair Mask once a week and a few drops of Length Oil Drop on the ends after washing. Always use a wide-tooth comb on damp hair, not a brush. For outdoor days, our Sun Shield Mist helps with UV protection, especially in Gauteng or the coast's strong sun.
If your blonde seems to turn green after swimming, it is usually copper in the water. Wet your hair with clean tap water first, use a light conditioner, and rinse straight after your swim. Hats or swim caps help reduce this risk.
What to send us for care ritual help
If you need advice on your ritual or if something feels off, we can help you tailor your care. The more details you send, the better we can support you.
For care reviews or support, please use our contact form and include your city, which product or look you are asking about, and a short note on your hair’s condition. Photos of your hair in natural light are very helpful.
- Your city or nearest showroom
- Which care set or product you use
- Photo of your hair in daylight
- Short note on your current routine
- Any recent changes, like swimming or water type
What happens after you share your hair notes
Once you reach out on our contact form, our care team reviews your message and any photos sent. We reply with practical advice for your hair and, if needed, will suggest changes to your ritual or products.
If you report a product fault or request a return, we handle this under the Consumer Protection Act. For hygiene reasons, opened care products can only be returned if they are defective. Courier returns are arranged case by case.
Send your blonde routine details
For care routine support, use our contact form and note your city, the product name, and whether your hair is highlighted, bleached, or naturally blonde. Photos taken in natural daylight help us read brassiness, dryness, and uneven tone more clearly than indoor lighting. Mention if you swim often, spend time in Gauteng sun, or are on the coast, as UV, pool water, and humidity can affect how often you use Cool Tone Gloss, Violet Soft Rinse, or Sun Shield Mist.