Returns notes
If you need to return a Fair Hair Studio care kit or product, we follow South African consumer law and hygiene guidelines. Here is what to know and how to start your return.
Common returns questions for Fair Hair Studio
We only accept returns for unopened kits and products, unless an item is faulty or damaged in a way that affects its use. Once a bottle or pack has been opened, we cannot take it back for hygiene reasons, unless it is defective or was supplied in error. This applies to all care kits, masks, glosses and leave-ins.
The Consumer Protection Act covers your right to return defective goods. If you believe a product is faulty, please let us know as soon as you notice the problem. We check every return request on a case-by-case basis and may ask for more information or photos.
What to send us for a return or exchange request
When you contact us about a return, we need enough details to help you quickly and fairly. Our team can assist faster if you include the following information with your first message.
Use our contact form to send us your request, and feel free to attach photos. If you visited a showroom, include its location or your care review date.
- Your name and city
- Order number or date of purchase
- Product name or care set
- Details of the issue or reason for return
- Photo of the item and packaging, if possible
What happens after you share your hair notes
A team member will read your message and respond through our contact form system. Sometimes we will ask for extra details or a photo to confirm the issue or check the packaging.
If your return is approved, we will give you the instructions for sending the item back, or arrange a collection. Faulty returns are handled according to the Consumer Protection Act. For unopened returns, the product must be unused, sealed and in its original packaging.
Starting a return request
For returns linked to kits, masks, glosses or leave-ins, start with our contact form and include clear photos if the item arrived damaged or looks faulty. If your purchase followed a showroom visit, add the Kramerville, Sandton location or your care review date so the team can match the product to the correct notes. Good lighting helps when you photograph leaks, broken seals, batch labels or outer packaging.