Orders and lead times
We help you order and receive care for blonde or lightened hair, wherever you are in South Africa. Here’s how orders, collections and delivery work with Fair Hair Studio.
Common questions about orders and delivery
You can order our blonde care range for courier delivery across South Africa or arrange to collect from any of our seven mall showroom bays or our Kramerville studio in Sandton. All collections are by appointment, so we set aside your care and show you how to use it. Courier orders are packed at our Germiston dispatch, then sent to your address with tracking details provided.
If you need advice before ordering, our team can help you choose the right care set or routine for your colour and hair condition. You’re welcome to ask for a care review and bring photos of your current look or your last colour visit. We do not bleach or colour hair in our showrooms: our focus is on care between salon appointments.
Returns for unopened, unused items are accepted in line with the Consumer Protection Act. For hygiene reasons, opened products cannot be returned unless there is a fault. If you believe a product is faulty, let us know with photos and details so we can help.
What to send us so we can assist quickly
When you send a message using our contact form, include these details to speed things up and help us organise your order or answer your care question. This helps us match you with the right team member or arrange your collection or delivery.
- Your city or nearest showroom location
- Which care set or product you want (or your hair concern)
- A clear photo of your hair in natural light (optional, but helps for care reviews)
- If collecting, when you’d like to visit
- Any allergies or sensitivities we should know about
What happens once you send us a message
After you send a message through our contact form, our team checks your notes and matches you with someone who can help. For orders, we confirm details, payment method and delivery or collection arrangements. For care questions, you may be matched with a team member like Ms Zama Molapo or Mr Ashlin Moonsamy depending on your hair needs.
If collecting, we give you appointment options for your chosen studio or showroom bay. For courier orders, we update you with your parcel’s progress. If there’s a delay, such as a power cut at dispatch, we’ll let you know. Your personal information is protected under POPIA, and returns are handled according to the Consumer Protection Act.
Collection slots and courier dispatch
For order help, use our contact form and include whether you want courier delivery or collection from Kramerville, Sandton, a mall showroom bay, or another South African address. Add your product list, shade history, and any care concerns so we can match your message to order support or a routine recommendation. Tracking applies to parcels packed at our Germiston dispatch, while all collections are arranged by appointment so your items are set aside for handover.